Earning a living is just one part of the bigger picture. For many, work offers purpose, growth, and the chance to build meaningful connections worldwide. As businesses face new challenges, remote professionals have become essential, helping drive progress and support growth.
As we move through September, we celebrate the outstanding virtual professionals who play a crucial role in driving the success of small and medium-sized businesses (SMBs). These businesses, which make up over 90% of the U.S. economy, are powered by the creativity, resilience, and expertise of remote talents who show up with passion every day. Though SMBs may not always be in the spotlight, their contributions remain vital to our economy’s overall strength and innovation.
Our “Beyond The Desk” series proudly showcases professionals making a real impact. Today, we highlight Quennie Ros Lapiz and Shiela Santos, two individuals whose dedication and skills have been key in helping their clients grow and succeed. Their hard work has been a driving force behind the achievements of the businesses they support.
Both hired through More Staffing, Quennie and Shiela demonstrate the incredible value of remote talents. Their contributions continue to shape a brighter and more successful future for their clients. Let’s celebrate their remarkable work this Labor Day month!
Beyond The Desk of Quennie
Role: Customer Service Professional at Wondery Outdoors
Get to Know Quennie, a Seasoned Customer Service Expert with 10+ Years of Experience:
She is a dedicated customer service expert with over a decade of experience, excelling in her remote role at Wondery Outdoors.
In 2012, she transitioned to freelancing, balancing a successful career with family life while mastering the art of remote work.
The Company She’s Rocking:
For over a year and a half, Quennie has been making significant contributions in Wondery Outdoors, an outdoor goods and women’s outdoor apparel company based in California. You can read more about the journey of Wondery Outdoors, Quennie, and More Staffing in our blog post.Â
Making Wins Daily:
Quennie handles various tasks, from managing tickets and handling after-sales queries to tackling administrative duties, ensuring a seamless customer experience.
Why She’s Amazing:
Having more than ten years in customer service, primarily in technical support, Quennie has honed her skills, transitioning from the BPO sector to a successful remote career. Her ability to balance work and family life makes her an inspiring figure in the freelancing world.
Spotlight on a Big Win:
Quennie spearheaded efforts to streamline customer service and inventory management at Wondery Outdoors. By introducing organized processes and using tools like Google Sheets, she made operations more efficient, which has been a game-changer for the company.
Words from Quennie:
“Working for Wondery Outdoors has given me something I didn’t have before—work-life balance. Having fixed rest days and time off is refreshing, allowing me to focus on my family and personal time. I’ve also been empowered to make decisions without escalation, which has helped me grow professionally and personally. The support from More Staffing has been invaluable, and I appreciate their transparency and ongoing coaching.”
Let’s now turn our attention to another remarkable remote talent driving success behind the scenes…
Beyond the Desk of Shiela
Role: Staff Account Manager at East Range Group (ERG)
Get to Know Shiela, a Driven and detail-oriented Certified Public Accountant:
With over a decade of experience, Shiela seamlessly balances her role as a Staff Account Manager with the demands of motherhood, all while pursuing further education to enhance her strategic impact.
The Company She’s Upgrading:
East Range Group (ERG), where Shiela manages full-charge accounting, and financial reporting and liaises with auditors, contributing to the company’s financial success.
Shiela’s Daily Wins:
Balancing accounting responsibilities with family life, Shiela excels in managing complex financial operations while overcoming remote work challenges.
Why She’s Amazing:
Shiela’s adaptability and dedication make her a standout professional. From transitioning to remote work during the pandemic to pursuing an MBA to expand her skill set, she is committed to growing personally and professionally.
Spotlight on a Big Win:
Shiela has already made significant contributions at ERG, such as leading projects that have streamlined decision-making processes and saved her manager valuable time. Her proactive efforts have been recognized and appreciated by her team.
Quote from Shiela:
“Working remotely has been a game-changer for me, especially after becoming a mother. I can be present for my daughter while continuing to excel in my career. ERG has been incredibly supportive, and More Staffing has been a bridge to my dream client, always there to help me grow and feel supported—even during challenging times.”
The Bigger Picture: How Quennie and Shiela Support Their Clients As Exceptional Remote Talents
Quennie and Shiela are indispensable assets to their respective clients, bringing dedication, expertise, and a proactive approach to every task.
Quennie enhances customer satisfaction and optimizes operations at Wondery Outdoors by streamlining processes and handling customer interactions with care.
Meanwhile, Shiela’s financial expertise at East Range Group ensures accurate accounting and efficient financial management, enabling her team to make informed decisions.
Together, they showcase how remote talents can drive success for small and medium-sized businesses through their diverse skill sets and passion for their roles.
What More Staffing Can Say About Quennie and Shiela:
“More Staffing is proud to support Quennie and Shiela on their professional journeys, connecting them with clients who value their talent and contributions. Their exceptional work ethic, resilience, and commitment are evident in Quennie’s transformative customer service at Wondery Outdoors and Shiela’s proactive approach to accounting at East Range Group. They exemplify the high caliber of talent we strive to match with our clients, and their growth, adaptability, and innovation continue to impress us and their employers.”
Wrapping It Up With a Bow
Quennie and Shiela embody the remarkable impact that remote professionals can have in today’s ever-evolving work environment. Their stories highlight how remote work offers the flexibility needed to achieve a meaningful work-life balance while providing immense value to the businesses they support.
At More Staffing, we take pride in connecting talented professionals like Quennie and Shiela with clients who appreciate their skills, dedication, and drive. These successful partnerships, rooted in trust and collaboration, testify to how remote talents can transform businesses across all industries.
Looking to find exceptional remote workers to take your business to the next level? Contact More Staffing today and discover the perfect match for your team.
