How Wondery Outdoor’s One Placement Inspired a Multi-Hire Journey

Big wins: +300 hours saved, 50% cost savings, 1 exciting podcast episode showcasing the More Staffing experience 

Time saved, money saved, and a winning story celebrated. Join us as we explore the success story of Wondery Outdoors and how partnering with More Staffing created a ripple effect of wins.

Meet Our Client:

Wondery Outdoors is an outdoor goods and women’s outdoor apparel company based in California. Their products include accessories and activewear. However, their most popular items are their bucket list water bottles, which went viral and are available on various e-commerce platforms like Amazon and AllTrails Gear Shop. 

For this adventure apparel brand, they were looking to scale their marketing and customer service team to keep up with increasing demand. (Spoiler alert: After being impressed with the performance of their first hire from More Staffing, they proceeded to hire two more offshore talents).

What We Delivered:

Our client was looking for several roles to boost their customer service and marketing team – a Customer Service Specialist, a Paid Media Buyer, and a Retention Specialist. Each role had unique skill sets and specific qualifications, including experience and proficiency with essential tools to ensure optimal performance.

Customer Service Specialist:

• The primary task of this role is to handle customer complaints across all platforms.
• On a day-to-day basis, this virtual professional must proactively identify and troubleshoot customer challenges to ensure their needs are met.
• Top skills must include communication, empathy, and also data analytics.
• Expertise in tools like Zendesk, Gorgias, or Intercom is needed for this role.

Paid Media Buyer:

• The person for this role must have successfully managed digital campaigns while targeting KPIs.
• For daily tasks, they should strategize, plan, and continuously optimize paid advertising campaigns across platforms for better reach.
• Top skills must include strong analytical skills, communication, and project management knowledge.
• Proficient in tools like Google Ads, Meta Ads Manager, and Amazon Advertising Console.

Retentions Specialist:

• The best retention specialist for Wondery must have experience with customer segmentation and personalization techniques.
• For day-to-day tasks, this virtual professional must actively monitor and report on email and SMS campaign KPIs.
• Top skills for this role include web analytics, communication and interpersonal skills, team-oriented, and great at communicating with creatives to create email and SMS marketing strategies that align with overall business objectives.
• Looking for someone knowledgeable in marketing automation tools like Klaviyo and Attentive.

More Staffing presented a range of candidates to fill in these roles. The customer service specialist was hired at a starting rate of $9/hr, the paid media buyer was hired at $15/hr, and the retention specialist was hired at $15. By leveraging More Staffing’s extensive network and rigorous vetting process, the client was able to quickly onboard highly skilled remote workers at competitive rates, significantly boosting their operational efficiency while maintaining budget control. 

The Impact: Cost Savings, Time Savings, Specialized Skill Set, and More!

 

The impact of hiring the right talent through effective staffing solutions can be tremendous. Here are some of the wins of Wondery Outdoors:

A Happy Hire That Resulted in More Hires

Impressed with their first hire’s standout performance, Wondery recognized the value of our talent acquisition services. This initial success paved the way for further expansion of their marketing and customer service teams. The positive experience with their first hire encouraged Wondery to continue leveraging our expertise for their growing staffing needs, allowing them to focus more effectively on their core business objectives while building a stronger, more capable team.

50% Cost Savings and Counting

By hiring qualified offshore professionals, Wondery has realized substantial cost savings exceeding 50% compared to hiring domestically. At $9-$15/hour for customer service and marketing specialists with over six years of experience each, the savings add up quickly. Wondery estimates $10K-$35K in annual savings per role.

Hundreds of Hours Saved

Each new seamless offshore talent hire saves over a hundred hours, typically spent on staffing, onboarding, and coaching. Wondery had three successful hires, logging up to 300+ hours of time savings for their internal team.

The Podcast Spotlight

The founder of Wondery Outdoors, Wayne Borromeo, was featured on The Andrew Faris podcast to discuss his company’s success and how More Staffing contributed. He raved about the quality of talent and partnership. More Staffing is the solution for any company looking to scale expertise quickly while maximizing resources.

What Our Client Said:

Wayne Borromeo, the founder of Wondery Outdoors, was happy with the results of hiring offshore talent through More Staffing. He shared: 

“After being impressed with the standout performance of our first hire, we expanded our team by bringing in more professionals from the Philippines. The onboarding process was seamless and the executive coaching provided continuous support for their growth and development. With over 50% cost savings and 300 hours saved in recruiting and onboarding, More Staffing proved to be invaluable in scaling our company.”

He added that hiring virtual professionals led to significant improvements in the company, particularly in customer relations. Their customer service representative became a de facto sales rep by being helpful, polite, and passionate in direct customer interactions. This human touch was crucial for reflecting the desired brand image and creating positive experiences. Impressed by these results, they’re considering hiring another customer service individual to maintain high standards as demand grows, recognizing that a good customer experience is essential for turning clients into brand advocates. 

The More Staffing Advantage

 

What sets More Staffing apart? Take a look at these benefits you’ll receive when you partner with us:

Unparalleled Stability: Benefit from a guaranteed 12-month placement for new hires, reducing turnover and fostering long-term success.

Substantial Cost Savings: Achieve significant 50-80% cost reductions compared to traditional US talent acquisition, strengthening your bottom line.

Retention Redefined: Experience an exceptional 94% staff retention rate, fueled by our comprehensive executive coaching program, keeping your team energized and committed.

Better Team Engagement: Witness a remarkable tripling of team engagement through our proven onboarding and coaching methodologies, fostering a collaborative and productive work environment.

Executive Coaching Value: Capture a remarkable $10,000 in savings on executive coaching fees while unlocking the full potential of your leadership team.

Are you ready to revolutionize your recruitment strategy? Talk to us to learn how we can make it a reality for your organization.

Conclusion:

Wondery’s success through More Staffing exemplifies the transformative potential of accessing premium talent at lower costs.

This approach sparks growth and saves valuable resources, allowing companies to reinvest in critical areas. Whether aiming to scale your team or acquire specialized skills, More Staffing stands ready to connect you with ideal candidates while maintaining cost-effectiveness.

Reach out, and let’s chat about how we can help you find the perfect hires.