Big wins: Over $52,000 (£39,000) saved, support and operations streamlined, and a part-time hire delivering full-time value. This transformation story is about more than just plugging gaps. It’s about hiring with intention, building leaner systems, and scaling with precision.
At the heart of this company’s journey is a commitment to delivering excellence: from product quality to customer experience. But as orders increased and global fulfillment became more complex, the backend couldn’t keep up.
Partnering with More Staffing gave them a new way forward, one that unlocked operational clarity, consistent support, and measurable savings.
Meet Our Client:
This client is a UK-based direct-to-consumer (DTC) e-commerce brand in the health supplement space. Known for their high-quality products and loyal customer base, their growth was accelerating rapidly, but their internal systems were struggling to catch up.
As daily tickets piled up and backend issues mounted, they knew they needed support. But not just any support. They needed a hybrid talent, someone who could handle customer service and operations at the same time.
The challenge? They weren’t sure this kind of talent existed, at least not within budget. That’s when they reached out to More Staffing to help scope, source, and onboard a solution.
We worked closely with them to:
- Clarify the hybrid CX + Ops role they truly needed
- Source talent with direct experience in ecommerce tools like Gorgias, Amazon FBA, and Shopify
- Create a tailored skills assessment to ensure platform fluency
- Deliver a top-tier remote hire who could hit the ground running
This strategy resulted in an annual savings of $52,256 (£39,675), while also boosting daily efficiency and customer experience.
What We Delivered:
The brand came to us overwhelmed with backend tasks, shipping issues, and global support inquiries. They didn’t want to overhire. They needed one high-quality hire who could flex across responsibilities without adding managerial complexity.
We delivered a vetted, experienced Customer Support and Operations Specialist with 13+ years of experience in ecommerce support, fulfillment operations, and cross-platform coordination.
This hire was placed at USD ~$10/hour (£7.37/hour), a significant savings compared to UK-based rates, which average $36/hour (£27/hour) for this level of hybrid experience.
Here’s how the role broke down:
Customer Support:
- Handled email and chat tickets via Gorgias
- Resolved complaints, refunds, and shipping concerns
- Maintained consistent CSAT and inbox SLA metrics
Operations Support:
- Coordinated with 3PLs to resolve late or lost packages
- Flagged recurring fulfillment issues and proposed workflow changes
- Managed backend Shopify and Amazon order tracking
Process + Reporting:
- Created and updated SOPs for escalations, returns, and logistics
- Sent weekly summaries of ticket trends and operational gaps
- Became a go-to contact between the founder and the fulfillment team
More Staffing’s full-service approach included sourcing, onboarding assistance, time tracking, and ongoing check-ins to ensure quality and retention.
The Impact: Cost Savings, Operational Relief, and Better Customer Experience
The results of hiring through More Staffing were quickly felt across the organization. Here’s how this single hire transformed their day-to-day:
One Role, Multiple Wins
The hybrid hire alleviated the founder’s workload, prevented burnout, and brought clarity to backend workflows. No need to hire two people when one experienced generalist could handle both ends of the puzzle.
Achieving Over $52K (£39K) in Annual Savings
Instead of hiring a UK-based operations or support lead at $73K+/year (£55,000+/year), they brought on a seasoned pro for $20K/year (£15,325/year), resulting in $52,256 (£39,675) in savings annually.
Real Support From Day One
The hire improved inbox resolution times, lowered ticket volume through proactive service, and made fulfillment follow-through more consistent.
Retention and Fit
The role was scoped right from the start, ensuring both performance and long-term alignment with the brand’s evolving needs.
What Our Client Said:
“Best hiring experience yet.”
This feedback reflects what happens when the right person is placed in the right role, with the right process behind it.
By partnering with More Staffing, the brand didn’t just get a hire. They gained a long-term asset who improved systems, reduced stress, and saved the business thousands.
The More Staffing Advantage
Why do brands like this choose More Staffing? Here’s what sets us apart:
✅ 12-Month Stability Guarantee: Every hire is backed by a full-year placement guarantee for peace of mind.
✅ 50–80% Cost Savings: Clients regularly save tens of thousands per year compared to hiring locally—without sacrificing quality.
✅ 94% Retention Rate: Thanks to executive coaching and onboarding support, our hires stick and succeed.
✅ 3X Higher Engagement: We don’t just hire—we support, coach, and develop your team so they thrive from day one.
✅ Executive Coaching Value: Save up to $10,000 in coaching fees with our built-in leadership development support for remote staff.
Conclusion
This UK-based brand didn’t need a bigger team. They needed a better way to scale—and they found it.
By partnering with More Staffing, they filled a critical hybrid role, saved over £39,000 annually, and unlocked new capacity for growth without the operational drag.
Looking for the same? Let’s build your lean, global team together.
